Marek, let me challenge your point a bit. I agree, that we are hired not to do the tasks. But your point is also that, let’s say, the real human understands what to say in this or that situation to drive the outcome. I’ve read an article on psychology today, and they point out that in many cases patients say, that the answers from AI were more compassionate than from a real psychologist. The link is below. https://www.psychologytoday.com/us/blog/urban-survival/202504/artificial-intimacy-and-empathy-does-authenticity-matter
Great challenge, TG, and you're absolutely right: AI can deliver responses that feel more compassionate than a tired, overworked human. But there's a catch. Studies show that once people know those empathetic words came from a machine, trust plummets. We like artificial empathy... until it’s revealed as artificial.
This lands right in the Elevate part of the Job Split. AI isn't replacing the human connection. It’s helping sharpen it. Think of AI as an empathy coach: offering phrasing, flagging emotional cues, even helping doctors reflect. Not to outsource empathy, but to train it. To give professionals the feedback loop they never had. (I occasionally do it myself - I check if emails I send to students are empathetic enough, if I need them to be)
The real job: building trust, offering comfort, being the person patients turn to, still belongs to the human. But now, with better tools.
Marek, let me challenge your point a bit. I agree, that we are hired not to do the tasks. But your point is also that, let’s say, the real human understands what to say in this or that situation to drive the outcome. I’ve read an article on psychology today, and they point out that in many cases patients say, that the answers from AI were more compassionate than from a real psychologist. The link is below. https://www.psychologytoday.com/us/blog/urban-survival/202504/artificial-intimacy-and-empathy-does-authenticity-matter
Great challenge, TG, and you're absolutely right: AI can deliver responses that feel more compassionate than a tired, overworked human. But there's a catch. Studies show that once people know those empathetic words came from a machine, trust plummets. We like artificial empathy... until it’s revealed as artificial.
This lands right in the Elevate part of the Job Split. AI isn't replacing the human connection. It’s helping sharpen it. Think of AI as an empathy coach: offering phrasing, flagging emotional cues, even helping doctors reflect. Not to outsource empathy, but to train it. To give professionals the feedback loop they never had. (I occasionally do it myself - I check if emails I send to students are empathetic enough, if I need them to be)
The real job: building trust, offering comfort, being the person patients turn to, still belongs to the human. But now, with better tools.